Question 1

Does BotMatic replace my receptionist?

Accepted Answer

No. BotMatic handles recurring first questions and simple appointments. Your team remains available for personal help.

Question 2

Can a team member take over a conversation?

Accepted Answer

Yes, always. You or your team can take over whenever needed.

Question 3

What happens if BotMatic does not understand a question?

Accepted Answer

It passes the conversation to you or your team. It does not guess.

Question 4

Does it work with our existing WhatsApp number?

Accepted Answer

Usually, yes. We check with you what your number needs.

Question 5

How long does set-up take?

Accepted Answer

That depends on your channels and how much information is already ready. During the demo, we make a clear plan.

Question 6

Is it GDPR compliant?

Accepted Answer

Yes. We handle data under European privacy rules and use it only to provide the service.

Question 7

Can I add more channels later?

Accepted Answer

Yes. You can add WhatsApp, Instagram, Messenger and your website later.

Question 8

What businesses are less suitable for BotMatic?

Accepted Answer

If you almost never receive customer messages, the benefit will probably be limited. BotMatic is most useful when speed and availability matter.

Everything you want to know. Without the jargon.