Questions about treatments
Answer questions about your services, duration, published prices, opening hours and preparation using your approved salon information.
For beauty salons and studios
You care for your customers. BotMatic handles your messages.
Answer questions about treatments, collect appointment requests and keep track of messages from your website, WhatsApp, Instagram and Messenger while you care for your customer.
WhatsApp · Instagram · Messenger · Website
Facials · Nail studios · Brows · Lash studios · Beauty salons
Example · appointment request
Customer
I’d like an appointment for gel nails. Is Friday possible?
Digital receptionist
Of course. Would you like a new set or an infill? Does morning or afternoon suit you better?
Customer
An infill, preferably in the afternoon.
Digital receptionist
Thank you. May I have your name and phone number? I’ll prepare your request; the salon will confirm the exact time with you.
Example conversation with fictional details. This is a request, not a confirmed appointment.
Focus on your customer
Let questions be handled while you perform a treatment. You don’t have to interrupt your work for every message.
Clear appointment requests
Receive the requested treatment, preferred time and contact details together so you can follow up efficiently.
Messages with their context
Follow your chosen channels in one Inbox and take over when your customer needs personal advice.
A digital receptionist for your beauty business
Clarify the requested treatment
Collect which treatment the customer wants, such as a new set or an infill. Your team takes over if there is any doubt; the assistant does not make medical assessments.
Collect appointment requests
Ask for a preferred day, time of day, name and contact details. Receive a useful request rather than separate messages such as ‘Do you have any availability?’
Calendar and reminders
If your calendar supports a suitable connection, we review appointment scheduling and confirmations. Otherwise, the salon confirms the time. Reminders are available with Groei, depending on the setup.
One Inbox, your team takes over
Follow questions on your chosen channels and take over with the collected context. Questions about changes or cancellations are prepared for your team to follow up.
Dutch, French and English
Help customers in their language using the same approved information. Adapt answers and follow-up questions to your treatments and way of working.
From a message to a clear salon enquiry
Request a treatment
- Requested treatment
- New treatment or follow-up appointment
- Preferred day and time of day
- Name and contact details
- Confirmation by the salon
Discuss an existing appointment
- Name and contact details
- Appointment date
- Question, change or cancellation
- Handover to your team
- Your team confirms the next step
BotMatic uses your approved information. Personal treatment advice stays with your team; the assistant does not diagnose or ask for medical details or body photos in this enquiry flow.
Choose what fits your salon
Start with Start if one channel is your priority. With Groei, follow WhatsApp, Instagram, Messenger and your website together. Also compare Gratis and Bureau on the pricing page.
Start
€79
/ month excl. VAT
For an independent beauty professional or a small salon with one main channel.
- 300 conversations per month
- WhatsApp or Instagram: 1 chosen channel
- Website chat without a BotMatic mention
- Appointment scheduling and human takeover
- Dutch, French and English
Groei
€149
/ month excl. VAT
For salons that want to follow up enquiries from several channels in one place.
- 1,000 conversations per month
- WhatsApp, Instagram, Messenger and website chat
- Appointment scheduling and reminders
- Overview of your results
- Faster support when needed
Monthly subscription with no standard setup fee. Prices exclude VAT. Meta’s official WhatsApp fees may apply separately.
We review your calendar or salon software first. Supported connections, custom work and any extra costs are agreed in advance; you do not automatically need to change systems.
BotMatic fits the way your salon works
Your treatments and way of working
We discuss your services, prices, treatment duration and your customers’ most frequent questions.
Your channels and calendar
We set up answers and enquiry flows and agree when you take over. Supported calendar connections are tested together.
Start small and adjust
We begin with the chosen channels and improve the answers based on real customer questions.