Answers about your services
BotMatic uses your approved information about services, coverage area, opening hours and how you work. Customers can ask questions on your website, WhatsApp, Instagram and Messenger, depending on your plan.
For tradespeople
You work on site. BotMatic handles your enquiries.
BotMatic answers customer questions, collects postcodes, photos and contact details and prepares quote and service requests while you work.
WhatsApp · Instagram · Messenger · Website
Electricians · Plumbers · Installers · Roofers · Renovation companies
Example · quote request
Customer
I’d like to have garden lighting installed. Can you help?
Digital receptionist
What is your postcode and how many lights would you like? Feel free to send photos on WhatsApp. May I also have your name and phone number?
Customer
9000 Ghent, four lights. I’ll send my photos and contact details too.
Digital receptionist
Thank you. Your request will be prepared for the tradesperson, who will review the work and contact you about the next step.
Example conversation with fictional details. The tradesperson assesses the work and confirms the price and schedule.
Keep working
Questions receive answers while you are on site, travelling or helping another customer.
Understand what is needed
Receive the type of work, location and contact details together, with photos if the customer sends them through a supported channel.
Follow up faster
Take over with the information already collected. Your customer does not need to explain the request again.
A digital receptionist that understands your trade
Prepare quote requests
Collect the type of work, postcode, scope and contact details. Customers can send photos on WhatsApp. You then decide on the approach and quote.
Collect service requests
Identify the installation, what is not working and where help is needed. BotMatic prepares the information for assessment by you or your team.
Help arrange visits
Collect a preferred time for a visit. If your calendar supports a suitable connection, we can automate availability and confirmations. Otherwise, you confirm the visit.
One Inbox and human takeover
View conversations and requests with their context in the BotMatic Inbox. Take over for technical questions, pricing or personal follow-up.
Dutch, French and English
Help customers in their language using the same approved business information. We adapt the follow-up questions to your trade.
The right details before you call back
Quote request
- Type and scope of work
- Postcode or site address
- Photos on WhatsApp, if needed
- Name and contact details
- Preferred timing
Service or site visit request
- Installation or type of problem
- Short description
- Location
- Name and contact details
- Preferred time
No automatically binding quote or promised visit time: you assess the work and confirm the arrangements with your customer.
Start with what your business needs
Do you mainly use one channel? Start is a simple starting point. With Groei, you connect WhatsApp, Instagram, Messenger and your website. You can also compare Gratis and Bureau on the pricing page.
Start
€79
/ month excl. VAT
For a tradesperson or small business handling customer questions and enquiries.
- 300 conversations per month
- WhatsApp or Instagram: 1 selected channel
- Website chat without BotMatic branding
- Appointment booking and human takeover
- Dutch, French and English
Groei
€149
/ month excl. VAT
For teams following up enquiries from several channels in one place.
- 1,000 conversations per month
- WhatsApp, Instagram, Messenger and website chat
- Appointment booking and reminders
- An overview of your results
- Faster support when needed
Monthly subscription with no standard setup fee. Prices exclude VAT. Meta’s official WhatsApp charges may apply separately.
We review your calendar, CRM or scheduling tool before promising a connection. Technical options, custom development and any extra costs are agreed in advance.
BotMatic fits the way you work
Your trade and coverage area
We discuss your services, where you work and what information you need for each enquiry.
Your channels and follow-up
We configure answers and request flows and agree on when you take over. We test supported connections together.
Start small and improve
We start with the chosen channels and improve the answers based on your customers’ questions.